# Selling Your Tickets on Headtilts > Selling Your Tickets on Headtilts is super easy. We run the checkout, the tickets, the emails and the door tools. All in one place. - Source: https://headtilts.com/pages/selling-your-tickets-on-headtilts For organisers # Selling tickets on Headtilts: how it works, end to end Headtilts runs your ticket sales from the first event page to the last scan at the door, and earns a commission on each ticket sold. You set the event up and decide on refunds. We run the checkout, the tickets, the emails and the door tools. ## At a glance ### Your own event page Dates, venue, speakers, agenda, ticket types and calendar links in one place ### Online payment by Razorpay Buyers pay on the page, and each payment is checked with Razorpay before a ticket is issued ### Automatic tickets by email Every confirmed buyer gets a QR ticket and a page to manage their booking ### Door scanner on any phone Your staff scan tickets at the entrance, with a clear answer for each one ### Refunds on your terms Set a refund window for each event. Refunds it promises go out by themselves, and you decide on the rest ### Simple commission 5% + ₹20 a ticket, which by default stays the same if a ticket is later refunded An event page and its booking form. Every name and figure in these screenshots is demo data. ## The whole journey Five stages take an event from set-up to settling up. Read each row across to see who does what at that stage. The sections below cover each stage in more detail. Stage You, the organiser Your buyer Headtilts 1\. Set up Create the event, tickets and team access Finds your event page once it is published Publishes the event page with calendar links 2\. Sell Share the event link with your audience Chooses tickets and pays through Razorpay Holds the seat 15 minutes and checks the payment 3\. Confirm Approve registrations, if you chose to review Gets a QR ticket and a booking page by email Issues the ticket and records the sale 4\. Event day Your staff scan tickets on their phones Shows the QR code at the door Gives each scan a green, amber or red answer 5\. Settle up Receive ticket sales less commission and refunds Receives the refunds your rules give, and any you approve, and hears your answer either way Keeps the commission on tickets sold, as your agreement sets ## Setting up your event ### Event details Add a description, banner, venue and map, or a link for an online or hybrid event ### Lineup and agenda List speakers and a timed agenda on the event page ### Ticket types Create several tiers, each with its own name, price and stock. Prices are in rupees, from ₹1, or free ### Sale windows Open and close each ticket type on the dates you choose ### Order limits Set the fewest and most tickets per order, up to 20 ### Limit per person Cap tickets per person, matched on email address and phone number ### Capacity Set a total for the event, or leave it unlimited ### Registration deadline Choose when sign-ups close ### Refund window Choose what a buyer who cancels gets back: nothing, a full refund until the event starts, or a full refund up to 24 hours, 2, 3 or 7 days before. The event page shows the rule under the Pay button ### Approval Review each registration before a ticket is issued ### Email confirmation Hold free tickets until the person clicks a link, which keeps out made-up addresses ### Custom questions Ask for what you need at sign-up, such as a choice from a list or a checkbox ### Repeating dates Run daily, weekly, monthly or yearly dates, each with its own page and deadline ### Your team Give people separate access, such as door scanning only, with refunds kept to those you choose Each ticket type has its own price, stock, order limits and sale window. ## What your buyers experience ### Choose They pick a ticket type and quantity. Tickets that are sold out or outside their sale window are clearly marked. ### Fill in the form They give a name, an email address, and answers to any questions you added. ### Pay Razorpay’s checkout opens on the page. Their seat is held for 15 minutes while they pay. ### Get the ticket Once payment is confirmed, an email arrives with the QR ticket, calendar links and directions. ### Manage the booking Their booking page shows the ticket, and lets them cancel until the event starts. Razorpay’s checkout opens on the event page. Shown from a test payment. ## The ticket arrives by email Once payment is confirmed, an email arrives with the QR ticket, calendar links and directions. ## Their booking page It shows the ticket, and lets them cancel until the event starts. ## Where each booking ends up The page always tells people where they stand. Depending on your settings, a booking can end in one of three states. Outcome When it happens What the buyer is told Confirmed A place is available and no approval is needed They receive their ticket straight away Waiting for approval You chose to review registrations You will check it, and the ticket comes once approved Waitlist A free event is full If a place opens up, the organisers will be in touch Paid events have no waitlist, because nobody pays to wait in line. A full paid event shows as sold out. ## How the money works Headtilts earns a set commission on every ticket sold, worked out on the sale price when the ticket sells. By default, a later refund does not reduce it. Your agreement can instead give the commission back on refunds, in proportion to what is refunded. Figures for illustration, before payment gateway charges. Refunds come out of the organiser’s share, because the organiser sets the refund rules and decides on the rest. Using the same example, this is how the two ends of the range work out under each choice. Scenario Ticket sales Commission Refunds to buyers Organiser’s position No refunds ₹1,00,000 ₹10,000 ₹0 Receives ₹90,000 All 100 tickets refunded, commission given back ₹1,00,000 ₹0 ₹1,00,000 Receives nothing and owes nothing All 100 tickets refunded, commission kept (the default) ₹1,00,000 ₹10,000 ₹1,00,000 Owes ₹10,000 Under the default terms, cancelling an event and refunding every ticket still carries the commission. It is worth weighing this when you decide on dates and sale windows. ## Commercial terms ### Commission rate 5% + ₹20 a ticket as standard, paid out of ticket sales. The 10% in the example above just keeps the sums round ### Who pays the commission You, out of ticket sales, or the buyer, as a booking fee added at checkout and shown before they pay. Set in your agreement ### Commission on refunds Kept by default. Your agreement can give it back in proportion to what is refunded ### Payment gateway charges Set out in your agreement ### Payout timing and method Set out in your agreement ### Free tickets No sale, so no commission ## Refunds and cancellations You set the rules, and Headtilts carries them out. Refunds your refund window promises, and those for a cancelled event or a date a buyer can’t make, go out through Razorpay by themselves. Everything else waits on your list until you refund it or decline it. Buyers are kept informed by email throughout. In every situation below, the commission follows your agreement: by default, it stays the same when money is refunded. Situation What happens to the ticket What happens to the money A buyer cancels inside your refund window Cancelled, seat released Refunded in full automatically A buyer cancels outside it, or the event gives no refunds Cancelled, seat released Refund request joins your list: refund it, or decline it and the buyer is emailed You cancel a paid ticket Cancelled, seat released, buyer emailed Refunded in full automatically if you’re allowed to send refunds; otherwise it joins the list for someone who is You choose Cancel and refund Cancelled, seat released Refund sent straight away, in full or in part, with your reason You give a partial refund Stays valid, shown amber at the door, unless you cancel it too Part of the payment goes back You cancel the event All tickets stop working, everyone is emailed Everyone who paid is refunded in full automatically an hour later. Publish the event again within that hour to stop it You postpone the event Tickets stand, everyone is emailed No refund unless a buyer cancels The event comes back on a new date Buyers can keep their place or say they can’t make it Saying no refunds them in full automatically A payment arrives after the seat has gone No ticket is issued Refunded in full automatically An automatic refund keeps failing Stays cancelled Retried for about five hours, then left on your list. The buyer and your team are told A refund is made in the Razorpay dashboard Records update automatically Buyer gets the same refund email Once someone on a booking has been scanned in, they can no longer cancel it online, and no refund on it goes out by itself, even if the event is cancelled. Any refund after that is your decision. Refunds that need you wait on the event’s Registrations page until you refund or decline them. ## On the day Your door staff scan tickets on a phone and get one clear answer: green to let them in, amber to check, red to stop. They only see the door tools, not your sales or refunds. Green to let them in, amber to check, red to stop. Colour What the scanner shows What staff do Green Valid, with people still to come in Let them in Amber Everyone on this ticket is already in Check for a second use of the ticket Amber Payment disputed or partly refunded Send them to the help desk Red Cancelled, refunded, unpaid, awaiting approval or on the waitlist Do not admit Red Wrong event, or the event is postponed or cancelled Do not admit Red Expired or invalid code Ask them to open their live ticket ## Three details help on a busy night ### Group bookings One ticket can admit several people, and the scanner counts them in as they arrive. ### Live tickets You can choose QR codes that change every 15 seconds, so a screenshot stops working within about a minute. ### Poor signal Door phones can judge tickets offline, and buyers’ phones keep a saved copy of the ticket they last opened. ## How your sales are protected The system is built so that one ticket is never sold twice and one refund is never paid twice. We tested these cases with Razorpay test payments, including 20 people signing up at once for 5 seats: exactly 5 got places. ### Overselling in a rush Seats are counted one sign-up at a time for each event ### Forged or replayed payments Each payment is signature-checked and confirmed with Razorpay, for the right order and amount ### Buyer closes the tab after paying Razorpay’s notification still completes the booking and sends the ticket ### Payment arrives after the seat has gone No ticket is issued, and the money goes back to the buyer automatically ### A refund submitted twice Only the first request sends money, and the repeat is refused ### Chargebacks The ticket is flagged amber at the door, and refunds pause until the dispute is settled ### A scanned ticket being cancelled for a refund Once someone is in, the booking can no longer be cancelled online ### Bots and fake sign-ups A bot check on the form, plus optional email confirmation for free tickets ### Emails failing to send Event-wide notices are saved and retried automatically, with progress shown in your editor **You also keep your own records.** The registrations list exports to a spreadsheet with payment status, amount paid, amount refunded, check-in and each person’s answers. ## Questions organisers ask ### Does a refund reduce the commission? Not by default: commission is earned when the ticket is sold, and it stays the same if that ticket is later refunded. Your agreement can instead give it back in proportion to what is refunded, and your event’s terms say which applies. ### Do I pay commission on free tickets? Free tickets have no sale value, so there is no sale to take a commission from. ### Who decides whether a buyer gets a refund? You do, by choosing each event’s refund window. Cancellations inside it are refunded automatically; the rest wait on your list until you refund or decline them, and the buyer is emailed your answer. If you cancel the event, everyone who paid is refunded automatically an hour later. ### How long does a refund take to reach the buyer? The buyer’s email says it usually takes 5 to 7 working days to reach the card, UPI or account they paid with. ### Can I refund only part of a ticket? Yes. A partial refund can keep the place booked, and the ticket then shows amber at the door. A full refund always cancels the ticket. ### What if my date changes? Postpone the event and everyone is emailed. When you set the new date, your deadline, agenda and sale end move with it. Buyers can then keep their place, or say they can’t make it and get a full refund automatically. ### Can I turn down a refund request? Yes, for the requests your rules leave to you: a cancellation outside your refund window, or a booking someone was already let in on. Decline it on the event’s Registrations page and the buyer is emailed that you’ve said no. Refunds your rules promise, and refunds for bookings you cancelled yourself, can’t be declined. ### Can I stop an automatic refund? If you cancel an event by mistake, publish it again within the hour and no refunds go out. A buyer’s cancellation inside your refund window is refunded within minutes, so choose the window before you open sales. ### What if an automatic refund fails? It is retried for about five hours. If it still fails, it stays on your list for you to sort out, and the buyer and your team are emailed. ### Can my staff see my sales? Only if you allow it. Door scanning, managing registrations and sending refunds are separate permissions. ### Do buyers need an account? No. Their ticket and booking page come from the link in their email. ## Getting started ### Event basics Title, dates, venue or online link, and capacity. ### Your tickets Types, prices, stock and sale dates. ### How you want to sell Open sale or approval, your refund window, and any questions for buyers. ### Your team Who scans at the door, and who can send or decline refunds. ### Your agreement Commission rate, payout details and timing. ## Plan your first event with us Your first event can be planned in one conversation. [Get in touch](https://headtilts.com/pages/contact) --- From Headtilts: https://headtilts.com/llms.txt lists more of the site.